Last Updated: 15 August 2024
At Tim's Transfers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services and visit our website.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and physical address.
- Booking Information: Trip details, preferences, and payment information.
- Usage Information: Data about how you interact with our website, including IP address, browser type, and pages visited.
- Communications: Emails, phone calls, and other forms of communication with our customer service team.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process your bookings, provide transportation services, and manage payments.
- Customer Support: To respond to your inquiries and provide customer service.
- Marketing: To send promotional emails or updates about our services (you may opt-out at any time).
- Improving Our Services: To analyse usage patterns and improve our website and service offerings.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party companies that assist us in providing our services, such as payment processors, IT support, and customer service platforms.
- Legal Authorities: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
4. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt-out of marketing communications at any time.
6. Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device that help us understand how you interact with our site. You can control cookie settings through your browser.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective upon posting.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Tim's Transfers
Email: bookings@timstransfers.au
Phone: 0408 225 337
Address: Gold Coast, South East Queensland
